We cover the parts of an office where sound and screens do real work: the lobby, the cafeteria and coffee bar, fitness floors, circulation, and conference and event space. One account covers every location in your portfolio, whether that is one building or two hundred.
Three people usually have to agree before this gets bought. Facilities decides where it is needed, IT decides whether it can sit on the network and who can sign in, and procurement decides whether the terms work. This page is for all three.
Where music belongs in an office
Music in an office is a narrower tool than in a restaurant or a store. Reception, circulation, cafés, cafeterias and fitness floors benefit from a low, unobtrusive floor of sound. Focus areas and quiet zones do not. We do not recommend piping music across an entire open-plan floor.
Your lobby is doing brand work whether you manage it or not. A silent reception with a hard floor amplifies every footstep, every phone call at the desk, and every awkward pause while a visitor waits. Low-level background music takes the edge off the silence, makes conversations at the front desk less audible to the person waiting six feet away, and gives the space a consistent character that does not depend on who is on the desk today.
It is fully licensed for commercial use. A personal streaming account playing in a company lobby is a performance rights violation, and it is the company, not the employee, that carries it.
Access and control
Sign-in is through your identity provider. The platform supports single sign-on over SAML and OIDC today. Your people use the accounts they already have, and when someone leaves your organization, removing them there removes their access here.
Changes to roles and permissions are logged, so you can see who granted what and when. The platform keeps audit logs and telemetry, and we monitor it.
Hosting and data storage are United States only, across redundant providers.
We do not hold SOC 2 today. Technical specifications — ports, bandwidth, hosting regions, device requirements — are available per device on request, and your security review gets them in writing before onboarding.
Permissions are role-based. What a person can do is set by their role, not by who happens to know the password. Roles can be scoped to a single site or to a single zone, so a manager in one building can change the music and the screens in their own spaces and nothing else.
With roles in place, the people who can push a notice to every screen in the building are a short list of named accounts. Publishing to every site, or to one site, is a permission that is granted deliberately rather than something every account holds by default.
If your security team needs the specifics written down before onboarding, raise it early and we will answer in writing.
Screens for internal communication
Announcements sent by email get ignored. Screens in the places people already stand — elevator lobbies, café lines, the corridor by the stairs — get read because there is nothing else to look at.
Digital signage in an office works with content that changes:
- Visitor and client welcome messages in reception
- All-hands and town-hall reminders in the week they matter
- Safety notices and site rules where they are required
- Cafeteria menus and amenity hours
- New starters, internal recognition and project milestones
It updates from one place, so one person can push a notice across a building or across the whole portfolio without touching a single screen — provided their role allows it.
Conference and event space
Screens outside meeting and break-out rooms can show the day’s itinerary — what is booked, when, and where. The schedule is published to the screens like any other content, so this works today without connecting to a calendar system.
Rooms fail predictably: the wrong cable, a display that does not wake, a ceiling microphone that picks up the HVAC, an amplifier hidden in a cupboard with no ventilation.
Our AV installation work covers the parts that determine whether a room gets used:
- Displays sized and mounted for the actual seating distance, not the one on the spec sheet
- Ceiling speakers and microphones positioned away from air diffusers and lighting hum
- Cabling run in-wall and terminated at a plate, so nothing lives loose on a table
- One obvious way to connect, consistent from room to room
- Rack layout and labeling your IT team can work in without a site visit from us
We fit huddle rooms, boardrooms, training rooms and event space to the same standard.
Paging, and where it stops
Scheduled and live overhead announcements — shift notices, end-of-day notices, all-call paging — run through the same common-area speakers that carry the background audio. For ordinary paging in an ordinary building, that is one install rather than two.
This is background audio and paging. It is not a life-safety or emergency voice system. We are not a fire alarm contractor, and we do not design, install or program emergency voice communication. Anything that touches a fire alarm panel, emergency notification or evacuation audio is a separate system, installed by a specialist who is licensed for it. In a building that has one, our audio is a separate path from it, and we coordinate with the contractor who owns that system so the two do not conflict.
We would rather lose the paging scope than be the reason a building fails an inspection.
If you already have players
Most buildings we look at already have a provider, a player in the closet and speakers in the ceiling.
In many cases none of that has to change. The players in place can be pointed at our stream instead of your current one. No new hardware, no install schedule, no building access to arrange, no ceiling opened up. It is a configuration change, and the room sounds different the same day.
That removes the reason most companies stay with a provider they have stopped being happy with. The cost of leaving is usually the install, not the service.
Bring us the make and model of what is installed and we will tell you whether it can be repointed. Some can, some cannot.
Try it on one site first
For corporate sites, we run a 10-day trial against a signed letter of intent. Ten days is enough to hear it through a full week of trading, including the weekend, in the room it actually has to work in.
If your existing players can be repointed, that trial costs you no hardware and no installation. If it does not convince you, nothing changes and you keep your current setup.
The 10-day trial and the three-month onboarding phase are different things. The trial answers whether it sounds right. The onboarding phase is the rollout itself.
How a rollout works
Enterprise agreements start with a signed letter of intent and a three-month onboarding phase. It is not a free trial. The three months exist so there is time to install, to set up security and access policy with your team, to prove the quality of service in your actual spaces, and to work through integration questions before anyone is committed to an operating pattern.
During onboarding:
- Service is free for up to three pilot sites.
- Hardware and installation are priced per location. Those are not free.
- Every other location begins paying 30 days after its installation is completed, so a site is never billed before it works.
Enterprise terms are typically three years. Non-enterprise customers are month to month at the standard published rate, $39 per month per zone.
Support
Active customers can reach support at any time. The line is open around the clock and the details come with your account. Anything you send is logged the moment it arrives, whatever the hour.
Response targets run during business hours. Reaching us at 2am means your request is in the queue at 2am, not that someone answers at 2am. Sales and general questions are answered Monday to Friday, 9am to 6pm Central.
There is no contracted uptime figure or service credit schedule behind that, and we are not going to publish one we do not have. If your process requires those commitments in the contract, say so in the first conversation.
What happens when the network drops
Players buffer a few minutes of audio as standard, which covers a reboot or a brief drop without anyone noticing.
Extended offline storage is a priced add-on, available on any plan. It holds several days of audio on the device and keeps running the last schedule received, so a circuit swap or a maintenance window does not produce silence in your lobby. On a portfolio it is usually taken where silence would be visible to customers.
A player must reach us at least once every 30 days to renew the encryption on its content. That is a condition of the music licensing. A device kept off the network indefinitely will stop playing.
If a site is going dark for longer than that — a floor under construction, a building between tenants — tell us and we will plan around it.
Three pilot sites can be laid out however suits you. A dental group might take a waiting room and operatories across three buildings; a single practice might take one lobby and five operatories on different music in one building. See the terms for how a site is defined.
Where we install
We install nationwide through an installation partner. We specify the system, they put it in, and we stay responsible for the result. You deal with us.
The partner is licensed and insured, and audio is not all they do. They also install networking, security systems, building badge access and phone systems. The crew coming into your building already works to low-voltage and access-control standards and holds the credentials for it.
For a portfolio spread across several states, that is what makes one rollout schedule possible instead of sourcing a local integrator in every market.
How big we go
We are a specialist. Background audio, signage and paging across amenity and common areas — lobbies, cafeterias, coffee bars, fitness floors, circulation and event space — plus conference room installation up to boardroom scale. Across a portfolio, from one account, on one bill.
Portfolios of twenty to two hundred locations are what we are built for.
On a large tower we work as a subcontractor. The principal integrator carries the base-building package; we take the background music, signage and common-area audio scope. We do not bid base-building AV as prime.
Outfitting commercial premises since 2003. The contracting entity is Magnolias Interactive, LLC.